FAQ
INFORMATION
Safety & Candle tips
• Trim the wick to 1/2 cm each time before burning .Long or crooked wicks can cause uneven
burning.
• Burn your large or container candle for about 3- 4 hours the first time you burn it and ensure
that the wax pools across the whole candle. Wax has a memory and will burn in the same
pattern every time. This will prevent tunnelling.
• Don’t burn your candle for more than 4 hours each time.
• Candles may become hot-handle with care and do not leave unattended.
• Keep away from flammable objects and children.
• Soy candles are best burned inside as dirt and dust can stick to the surface wax.
• Paraffin candles are suitable for outdoors and indoors.
• Reuse your container as a plant or stationery holder, vase etc.
Disclaimer
The pictures of items may vary slightly in colour. Each candle is hand poured and coloured and
slight variations can be expected.
We will not provide refunds if the customer feels that their item is not identical to the picture.
Please notify us of any faulty items at queries@ashedecor.co.za within 48 hours of receiving the
item.
Products being returned must be unused and in the original packaging.
We are not liable for any loss when returning a product.